T H Chamberlayne & Son (Hill Farm, Longney  & Tasty Tumpers) Privacy Notice

Our contact details

Name: T H Chamberlayne & Son (Hill Farm, Longney & Tasty Tumpers)

Address: Hill Farm, Longney, Gloucester, Gloucestershire, GL2 3SW

Phone Number: 01452 720053

E-mail: enquiries@hillfarmlongney.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Name
• Contact information including email address, telephone number, emergency contact information
• Address
• Occasionally bank account details

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Potential clients who enquire about our services
• Clients that engage us in a service or buy from us
• When you enter your details on our website in order to sign up to our Tasty Tumpers newsletter

We use the information that you have given us in order to:

• Complete internal record keeping
• To improve our products and services
• To periodically send newsletter emails about ordering/opening of Tasty Tumpers or other information which we think you may find interesting
• To help us best care for you and your horse (if you take livery with us)
• To allow us to contact a next of kin on your behalf if necessary

We do not sell or give your information to anyone outside of T H Chamberlayne & Son.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting enquiries@hillfarmlongney.co.uk

(b) We have a contractual obligation.

(d) We have a vital interest.

(f) We have a legitimate interest.

 

How we store your personal information

Your information is securely stored at Hill Farm, Longney in a locked cabinet and on password protected mobile devices at Hill Farm, Longney and 63 Shap Drive, Worcester.

We keep all the information previously mentioned for the period of your engagement with us and six months post this. We will then dispose your information by deleting from our mobile devices and shedding paper copies. Where we have had a written contract with you this will be shredded after 2 years. All mobile devices are wiped at their end of life before disposal.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@hillfarmlongney if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@hillfarmlongney.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk